4 Common Misconceptions About Customer Support Virtual Assistant

Virtual Assistant is a boon to busy businesses that find it difficult to catch up with everything that’s going on. Probably the first casualty that strikes a growing business is Customer Care and Helpdesk. The reason is simple, in this connected world, people have to come to expect responses to email within 24 hours and replies to social media posts within the hour. 

Normally this would require dedicated in-office teams. But even with a dedicated team the customer support needs often surpass the team availability. Hence, smart businesses are now getting Customer Support Virtual Assistant onboard to handle helpdesk query resolution, answering customer support calls, responding to customer support queries on social media.

While these tasks are generally par for course. Often businesses form some misconceptions regarding their services. Here the most common ones.

• Customer Support Virtual Assistant win clients – Often businesses expect their VAs to win clients for them. The reality is that Customer Support Virtual Assistant will often fall one step short of it. The reason is simple, the Virtual Assistant will disseminate information and answer all queries from a potential client. However, if your business requires face-to-face client interaction or if it requires an in-depth understanding of your business then it falls under the purview of the Business Development function of your business.

• They do one-off jobs – Customer support is an ongoing activity for any business. By corollary, a Customer Support Virtual Assistant will engage with you for an ongoing period of time looking after your Customer support function. Hence, expecting Customer Support Virtual Assistant to handle traffic for a small period of time or to just finish a particular task wouldn’t be appropriate. For such requirements, you will be better off engaging with freelancers. However, it is possible for your existing Virtual Assistant may squeeze in extra hours to deliver the service.

• They are strategic experts – In plain words, Customer Support Virtual Assistant do the grunt work for you while you focus on improving service delivery. Expecting them to provide a strategic input or direction to your Customer Support function or even your organization would be demanding too much of them. Nobody knows your business as well as you. You understand the intricacies of your consumer and hence you are the best person to steer your business through strategic inputs.

• They are a luxury – This is a rampant misconception in the eyes of most businesses or entrepreneurs. The rationale is that customer support is a very crucial function and it should ideally rest with the company for the longest time possible. The logic is countered very easily with the cost economies that they provide along with the diverse and rich experience they bring to the table.

Lastly, Virtual Assistant for Customer Support needs to be given a little leeway for any kind of downtime in internet connectivity or computers, as these are factors beyond human control.

Abroad Assistant understands how crucial uninterrupted customer support is for businesses today. Hence, you would find that every resource here is trained to provide the highest level of service quality with a smile. Every resource is legally bound to the confidentiality of all data so that you can rest assured that your consumers get maximum support with minimum efforts from your end.