Virtual Assistant – Technical Support
Having a competitive edge over others is the main aim of every entrepreneur. If you intend to achieve this aim, we at Abroadassistant will help you do that in an effective manner. If you need help related to technical issues, then you can depend on our virtual assistants to resolve them. Our virtual assistants are adept in software installation, Windows support, Mac support and CCTV installation. We offer level 1 support. Therefore, you won’t have to waste your time and money to resolve technical glitches.
We offer tech support for all basic issues which are faced by customers. Our specialists gather all details of the customer and find out the issue he or she is facing by analyzing the questions. They then figure out the issue and generate a ticket. The details may be about an after sales service.
Our virtual technical support team is available round the clock to offer solutions to your questions through live support. The support calls are instantly converted into tickets to ensure that all issues which customers are facing are resolved instantly. We keep a track of all tech issues faced by customers in a weekly report.
To ensure the quick redressal of these issues, we offer clients with direct access to our senior technicians to offer direct feedback. At Abroadassistant, we also create manuals, tutorials, troubleshooters etc. Predefined messages are maintained for issues which are raised on a frequent basis. Our technicians ensure that you do not suffer from downtime for hours together.
By ensuring that our customers get the answers to the questions which they are looking for instantly, we ensure that they do not have to approach a manufacturer directly. Some of the major technical support services which we offer are mentioned below: –
- Software Installation
- Windows Support
- Mac Support
- CCTV Surveillance
- PC performance and PC optimization
- Product Registration and Activation
- Product Testing, patch management and bug fixing
- Application specific technical support
- Configuration of printers and troubleshooting
- Set-up and configuration
- Remote diagnostic services
- Expert technical support round the clock
- Email setup and configuration to clients
- Support for installation and configuration
Our support will ensure that your work is done efficiently without wastage of time.