FAQs – Frequently Asked Questions

How do I identify a suitable plan for me?

  • Based on the client’s task and the working hours, a suitable plan is fixed.
  • Getting familiar with the task and fully understanding the instructions.
  • Time that will be spend on communication between the client and the virtual assistant.
  • Time that will be spend on the task.
  • Time that will be spend on writing a report, if necessary.
  • Time that will be spend on quality control, if necessary. We have internal quality control procedure in order to provide high quality service to our clients.

All these factors are taken into consideration while making an apt plan for the client’s requirement.

What type of services do we offer?

We do everything that you can think of when it comes to outsourcing. Our help and support team is available online 24/7. We strive to swiftly and effectively learn about your precise business needs and deliver best and efficient results.

How qualified is Virtual Assistant Team?

All of our virtual assistants are well-qualified, have completed their graduation in the field of Arts/ Science/ Engineering from Reputed College.

How do I start with Abroad Assistant?

Just one email and we will get in touch with you.

How long does it take to start my services?

It takes 24 hours to kick-start the virtual assistant services.

What would be our business hours?

We are available 24/7 for you as per your specific preferred time zone.

Is there an initial fee or start-up fees which I have to pay?

No! Just pay for hours.

How do I make payment to Abroad Assistant?

We accept the following mode of payment:

Online VISA, MasterCard, American Express, Discover card payment as well as PayPal, wire transfer, and Worldpay.

If you wish to make payment through any other way, just let us know.

How do I renew or cancel my Account?

You just need to send one email, that’s it!

Can I go for a trial with Virtual Assistants’ and provide sample task?

Yes, you can provide sample task to our virtual assistants on a trial basis.

How do I interact with my Virtual Assistant?

You can interact with the virtual assistant through email, calls, and IM.

What is the company’s Refund Policy?

You will get the refund of the unused hours.

What is the Company’s Privacy Policy?

You can be rest assured about your personal information, including your email address, it will be kept in strict confidence. We never sell, rent, or otherwise distribute the information you submit on our website or when you are allocated with a dedicated virtual assistant. Also, all our employees have signed data secrecy policy.

What if I have multiple tasks to handle and I want an expert to work on specific projects?

Yes, we do provide this service to our clients as well.

Can my Virtual Assistant make outgoing calls?

Yes, your Virtual Assistant can make unlimited outbound calls to US and other countries.

Can I hire Engineers/ MBA or a Medical Professional?

Yes, certainly we can allocate virtual assistants with technical qualifications. These virtual assistants are available only on a full time basis.

I have research work which is of highly confidential nature so can I trust your company and virtual assistant?

Yes, absolutely. We believe in complete confidentiality. A non-disclosure agreement is signed before the actual work starts, it is a part of our service agreement. It protects you and us, and ensures that all the information is safe with the company and the agent who will be working on board with the client.

I have projects which are for a short period and I don’t want to go for hourly plan. Do you work on Project basis?

Yes, we can definitely provide you with a virtual assistant who can work on a project basis.

How can I track the hours worked by my virtual assistant on daily basis?

We have an internal time-log sheet which is maintained by your virtual assistant on a daily basis. You will find all the details on the spreadsheet, including the time spent by your virtual assistant, so that you can keep better track of your tasks.

Do I get to select or interview my Virtual Assistant?

You can take interview and select your virtual assistant or our operation team will find the best match for you.

Will I have to train my Virtual Assistant?

Yes, in case they require for smooth functioning, however, they all have a basic understanding of MS office tools.

Does my Virtual Assistant take holidays?

Yes, our virtual assistant works according to the US calendar. If there is any holiday held, we inform our clients in advance.

The task that I assign to my virtual assistant, will it be supervised and monitored?

Yes, all your work will be monitored, as at the time of allocating your virtual assistant for your task, a team leader will be kept in loop while you are working with your virtual assistant on a daily basis.